Frequently Asked Questions

Everything you need to know about our artisanal products and delivery.

How do you ensure the freshness of your products during shipping?

All Tanners perishable items are packed in temperature-controlled, insulated containers with food-grade gel packs to ensure they arrive at your door in peak condition.

What is your return policy for food items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to maintain our strict quality and freshness standards during transit.

Where can I find allergen information for your products?

Full nutritional facts and allergen warnings are listed on each individual product page under the 'Ingredients' tab, as well as on the physical product packaging.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.