Returns & Exchanges

At Tanners, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our inventory, we offer refunds or replacements exclusively for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised goods.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully examine your package for any signs of damage or temperature compromise that may have occurred during transit.

• 2.
  Document Issues

  If you discover a defect, take clear photographs of the product and its original packaging to help our team process your claim efficiently.

• 3.
  Contact Support

  Email our customer care team with your order number and the attached photos to request a pre-authorized return or refund.

• 4.
  Receive Resolution

  Once your claim is validated, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.